/* tickets: shared product styles. */
.rule-list {
  min-width: 0;
  gap: 14px;
}

.ticket-overview-table .overview-row {
  grid-template-columns: minmax(170px, 1.3fr) minmax(140px, 1fr) minmax(150px, 1fr) 92px minmax(140px, 0.9fr) minmax(140px, 0.9fr) minmax(140px, 0.9fr);
}

.ticket-retention-note {
  margin: 0;
  color: var(--muted);
  font-size: 13px;
}

.rule-card {
  width: 100%;
  min-width: 0;
  max-width: 100%;
  padding: 0;
  border: 1px solid var(--dashboard-border);
  border-radius: var(--dashboard-radius-panel);
  background: var(--dashboard-row);
  contain: layout paint;
}

.rule-card.rule-active {
  border-color: rgba(var(--primary-rgb), 0.34);
  box-shadow: inset 3px 0 0 rgba(var(--primary-rgb), 0.55);
}

.rule-card.rule-inactive {
  border-color: rgba(var(--border-rgb), 0.28);
  background: var(--dashboard-row-muted);
}

.rule-card.rule-inactive .rule-card-head strong {
  color: var(--muted);
}

.rule-card:hover {
  border-color: var(--dashboard-border-strong);
}

.rule-card-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  width: 100%;
  min-width: 0;
  max-width: 100%;
  align-items: center;
  gap: 10px;
  padding: 14px 18px;
  list-style: none;
  cursor: pointer;
}

.rule-card-head::-webkit-details-marker {
  display: none;
}

.rule-card-body {
  padding: 20px 18px 18px;
}

.rule-card-title {
  display: flex;
  min-width: 0;
  align-items: center;
  gap: 10px;
}

.rule-card-title strong {
  display: block;
  min-width: 0;
  overflow: hidden;
  font-size: var(--umi-font-md);
  text-overflow: ellipsis;
  white-space: nowrap;
}

.rule-card-copy {
  display: grid;
  min-width: 0;
  gap: 2px;
}

.rule-card-copy small {
  min-width: 0;
  overflow: hidden;
  color: var(--muted);
  font-size: 12px;
  font-weight: 500;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.rule-drag-handle {
  display: inline-grid;
  width: 38px;
  height: 38px;
  flex: 0 0 auto;
  place-items: center;
  padding: 0;
  border: 1px solid var(--dashboard-border-strong);
  border-radius: var(--dashboard-radius-control);
  background: rgba(var(--white-rgb), 0.035);
  color: var(--muted);
  cursor: grab;
  touch-action: none;
}

.rule-drag-handle:hover,
.rule-drag-handle:focus-visible,
.rule-drag-handle[aria-pressed="true"] {
  border-color: rgba(var(--primary-rgb), 0.55);
  color: var(--text);
}

.rule-drag-handle::before {
  width: 14px;
  height: 2px;
  border-radius: 999px;
  background: currentColor;
  box-shadow: 0 -5px 0 currentColor, 0 5px 0 currentColor;
  content: "";
}

.rule-list.is-sorting .rule-card-head {
  cursor: default;
  user-select: none;
}

.rule-list.is-sorting .rule-chevron {
  display: none;
}

.rule-card.is-dragging,
.rule-card.is-keyboard-dragging {
  z-index: 1000;
  border-color: rgba(var(--primary-rgb), 0.7);
  background: var(--surface);
  box-shadow: 0 18px 42px rgba(var(--black-rgb), 0.42);
  opacity: 0.96;
}

body > .rule-card.is-dragging {
  contain: layout paint;
}

.rule-card.is-dragging .rule-drag-handle {
  cursor: grabbing;
}

.rule-drag-placeholder {
  width: 100%;
  min-height: 56px;
  border: 1px dashed rgba(var(--primary-rgb), 0.58);
  border-radius: var(--dashboard-radius-card);
  background: rgba(var(--primary-rgb), 0.055);
  box-shadow: inset 0 0 0 1px rgba(var(--primary-rgb), 0.035);
}

body.is-rule-dragging {
  cursor: grabbing;
  user-select: none;
}

.rule-card-footer {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 8px;
  margin-top: 4px;
  padding-top: 16px;
  border-top: 1px solid var(--dashboard-border);
}

.rule-chevron {
  width: 9px;
  height: 9px;
  flex: 0 0 auto;
  border-right: 2px solid var(--muted);
  border-bottom: 2px solid var(--muted);
  transform: rotate(-45deg);
  transition: transform 0.15s ease;
}

.rule-card[open] .rule-chevron {
  transform: rotate(45deg);
}

.rule-state {
  margin-left: auto;
  padding: 4px 8px;
  border: 1px solid var(--line);
  border-radius: 999px;
  color: var(--muted);
  font-size: 11px;
  font-weight: 750;
}

.rule-active .rule-state {
  border-color: rgba(var(--success-rgb), 0.35);
  background: rgba(var(--success-rgb), 0.09);
  color: var(--green);
}

.rule-inactive .rule-state {
  border-color: rgba(var(--danger-rgb), 0.36);
  background: rgba(var(--danger-rgb), 0.09);
  color: var(--red);
}

.ticket-search-toolbar {
  display: grid;
  grid-template-columns: minmax(220px, 1fr) minmax(140px, 190px) minmax(170px, 230px) auto;
  gap: 10px;
  align-items: end;
}

.ticket-advanced-filters {
  margin-top: 14px;
  border: 1px solid var(--border);
  border-radius: 13px;
  background: rgba(var(--bg-rgb), 0.42);
}

.ticket-advanced-filters > summary {
  padding: 13px 15px;
  cursor: pointer;
  color: var(--text-soft);
  font-weight: 700;
}

.ticket-filter-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
  padding: 0 15px 15px;
}

.ticket-search-results {
  display: grid;
  gap: 10px;
  margin-top: 18px;
}

.ticket-pagination {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  align-items: center;
  gap: 12px;
  margin-top: 5px;
  padding: 11px 0 0;
  color: var(--muted);
  font-size: 12px;
  text-align: center;
}

.ticket-result-card {
  padding: 16px;
  border: 1px solid var(--border);
  border-radius: 14px;
  background: var(--surface);
  contain: layout paint;
}

.ticket-result-heading h3 {
  margin: 4px 0 0;
  overflow-wrap: anywhere;
}

.ticket-result-heading > div {
  min-width: 0;
}

.ticket-number {
  color: var(--primary);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.ticket-result-meta,
.portal-ticket-card dl {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 10px 18px;
  margin: 15px 0;
}

.ticket-result-meta div,
.portal-ticket-card dl div {
  min-width: 0;
}

.ticket-result-meta dt,
.portal-ticket-card dt {
  color: var(--muted);
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

.ticket-result-meta dd,
.portal-ticket-card dd {
  margin: 3px 0 0;
  overflow-wrap: anywhere;
  color: var(--text-soft);
  font-size: 13px;
}

.ticket-reminder-overview:not(:empty) {
  margin: 12px 0 16px;
}

.ticket-reminder-panel {
  border: 1px solid var(--border);
  border-radius: 12px;
  background: var(--surface);
}

.ticket-reminder-panel > summary {
  padding: 12px 14px;
  cursor: pointer;
  color: var(--text-soft);
  font-weight: 750;
}

.ticket-reminder-list {
  display: grid;
  gap: 8px;
  padding: 0 12px 12px;
}

.ticket-reminder-card {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 4px 12px;
  align-items: center;
  padding: 11px 12px;
  border: 1px solid var(--border);
  border-radius: 10px;
}

.ticket-reminder-card > strong,
.ticket-reminder-card > small {
  grid-column: 1;
  overflow-wrap: anywhere;
}

.ticket-reminder-card > .button {
  grid-column: 2;
  grid-row: 1 / span 3;
}

.ticket-closure-section[data-management-root] {
  display: grid;
  gap: 0;
}

.rating-feedback-list {
  display: grid;
  gap: 8px;
  margin-top: 16px;
}

.rating-feedback-list h4 {
  margin: 0 0 2px;
}

.rating-feedback-card {
  display: grid;
  gap: 6px;
  padding: 12px 13px;
  border: 1px solid var(--border);
  border-radius: 11px;
  background: var(--surface);
}

.rating-feedback-head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 6px 12px;
}

.rating-feedback-head time {
  margin-left: auto;
  color: var(--muted);
  font-size: 11px;
}

.rating-feedback-comment {
  margin: 2px 0 0;
  white-space: pre-wrap;
  color: var(--text-soft);
}

.close-reason-list {
  gap: 12px;
}

.rule-empty-card {
  border-style: dashed;
  background: var(--dashboard-row-muted);
}

.rule-empty-card .rule-card-head {
  grid-template-columns: minmax(0, 1fr);
  cursor: default;
}

.close-reason-card-body {
  align-items: end;
}

.close-reason-card-actions {
  align-items: center;
  justify-content: flex-end;
}

.rule-status-control {
  display: flex;
  min-width: 0;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  margin: 0 0 3px;
  padding: 10px 12px;
  border: 1px solid var(--dashboard-border);
  border-radius: var(--dashboard-radius-control);
  background: rgba(var(--bg-rgb), 0.34);
  cursor: pointer;
}

.rule-status-control:has(input:checked) {
  border-color: rgba(var(--success-rgb), 0.25);
  background: rgba(var(--success-rgb), 0.035);
}

.rule-status-copy {
  display: grid;
  min-width: 0;
  gap: 3px;
}

.rule-status-copy > strong {
  color: var(--text-soft);
  font-size: 13px;
}

.rule-status-copy > small {
  color: var(--muted);
  font-size: 12px;
  font-weight: 400;
  line-height: 1.4;
}

.rule-status-action {
  display: inline-flex;
  flex: 0 0 auto;
  align-items: center;
  gap: 10px;
}

.rule-status-label {
  min-width: 48px;
  color: var(--muted);
  font-size: 11px;
  text-align: right;
}

.rule-status-control:has(input:checked) .rule-status-label {
  color: var(--green);
}

.rating-rule-sections {
  display: grid;
  gap: 20px;
}

.rating-rule-section {
  display: grid;
  gap: 11px;
  padding-top: 4px;
}

.rating-rule-section + .rating-rule-section {
  padding-top: 20px;
  border-top: 1px solid var(--dashboard-border);
}

.rating-rule-heading h4,
.rating-rule-heading p {
  margin: 0;
}

.rating-rule-heading p {
  max-width: 720px;
  margin-top: 4px;
  font-size: 12px;
}

.rating-rule-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.rating-filter-option {
  position: relative;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  min-width: 0;
  min-height: 60px;
  align-items: center;
  gap: 12px;
  padding: 12px 14px 12px 16px;
  border: 1px solid var(--dashboard-border);
  border-radius: var(--dashboard-radius-panel);
  background: var(--dashboard-row-muted);
  cursor: pointer;
  opacity: 0.78;
}

.rating-filter-option:hover {
  border-color: var(--dashboard-border-strong);
  opacity: 1;
}

.rating-filter-option.is-selected {
  border-color: rgba(var(--primary-rgb), 0.34);
  background: var(--dashboard-row);
  box-shadow: inset 3px 0 0 rgba(var(--primary-rgb), 0.55);
  opacity: 1;
}

.rating-filter-option > input[type="checkbox"] {
  position: absolute;
  width: 1px;
  min-height: 0;
  height: 1px;
  padding: 0;
  border: 0;
  opacity: 0;
  pointer-events: none;
}

.rating-filter-option:has(input:focus-visible) {
  outline: 2px solid var(--primary);
  outline-offset: 2px;
}

.rating-filter-option .rule-card-copy strong {
  font-size: 15px;
}

.rating-filter-check {
  position: relative;
  width: 20px;
  height: 20px;
  flex: 0 0 20px;
  border: 1px solid var(--border-strong);
  border-radius: 6px;
  background: var(--surface);
}

.rating-filter-option.is-selected .rating-filter-check {
  border-color: var(--primary);
  background: var(--primary);
  box-shadow: 0 0 0 3px rgba(var(--primary-rgb), 0.1);
}

.rating-filter-option.is-selected .rating-filter-check::after {
  position: absolute;
  top: 3px;
  left: 7px;
  width: 5px;
  height: 10px;
  border-right: 2px solid var(--color-on-accent);
  border-bottom: 2px solid var(--color-on-accent);
  content: "";
  transform: rotate(45deg);
}

.rating-filter-empty {
  grid-column: 1 / -1;
  margin: 0;
  padding: 13px 14px;
  border: 1px dashed var(--dashboard-border);
  border-radius: var(--dashboard-radius-panel);
  color: var(--muted);
  font-size: 12px;
}

.portal-ticket-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
}

.portal-ticket-head {
  display: flex;
  justify-content: space-between;
  gap: 10px;
}

.portal-ticket-card h2 {
  margin: 12px 0 3px;
  overflow-wrap: anywhere;
}

.portal-ticket-card .portal-ticket-head h2 {
  margin: 0;
}

.portal-ticket-card > .muted,
.portal-ticket-card dd {
  overflow-wrap: anywhere;
}

.portal-ticket-card dl {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.portal-ticket-grid {
  gap: var(--space-4);
}

.portal-ticket-card {
  padding: 18px;
}

.portal-ticket-card dl {
  gap: 0;
  padding-block: 10px;
  border-block: 1px solid var(--line);
}

@media (max-width: 980px) {
  .ticket-search-toolbar {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 980px) {

  .portal-ticket-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 980px) {

  .ticket-filter-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 760px) {

  .rating-feedback-head time {
    width: 100%;
    margin-left: 0;
  }
}

@media (max-width: 620px) {
  .portal-ticket-grid,
  .ticket-filter-grid,
  .ticket-result-meta,
  .portal-ticket-card dl {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 620px) {

  .close-reason-card-actions {
    align-items: stretch;
    flex-direction: column;
  }
}

@media (max-width: 620px) {

  .close-reason-card-actions .button,
  .close-reason-card-actions .button:last-child {
    width: 100%;
    margin-left: 0;
  }
}

@media (max-width: 620px) {

  .ticket-reminder-card {
    grid-template-columns: minmax(0, 1fr);
  }
}

@media (max-width: 620px) {

  .ticket-reminder-card > .button {
    grid-column: 1;
    grid-row: auto;
    width: 100%;
    margin-top: 5px;
  }
}

@media (max-width: 620px) {

  .ticket-pagination {
    grid-template-columns: 1fr 1fr;
  }
}

@media (max-width: 620px) {

  .ticket-pagination span {
    grid-column: 1 / -1;
    grid-row: 1;
  }
}

@media (max-width: 520px) {
  .rule-status-control {
    align-items: flex-start;
    gap: 10px;
  }
}

@media (max-width: 520px) {

  .rule-status-label {
    display: none;
  }
}

@media (max-width: 520px) {

  .rule-card-head {
    gap: 7px;
    min-height: 54px;
    padding: 11px 12px;
  }
}

@media (max-width: 520px) {

  .rule-card-head strong {
    font-size: 15px;
  }
}

@media (max-width: 520px) {

  .rule-state {
    margin: 0;
    padding: 3px 6px;
    font-size: 10px;
  }
}

@media (max-width: 520px) {

  .rule-drag-handle {
    width: 40px;
    height: 40px;
    padding: 0;
  }
}

@media (max-width: 520px) {

  .rule-card-copy small {
    font-size: 11px;
  }
}

.role-rule-editor {
  min-width: 0;
}

.role-rule-editor > .danger-link { justify-self: start; }

.role-rule-editor {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: var(--ui-gap-lg);
  padding: var(--ui-gap-lg);
  border: 1px solid var(--workspace-border);
  border-radius: var(--radius-md);
  background: var(--bg-soft);
}

.role-rule-editor-heading {
  display: grid;
  gap: 2px;
  padding-bottom: var(--ui-gap-md);
  border-bottom: 1px solid var(--workspace-border);
}

.role-rule-editor-heading small {
  color: var(--muted);
}

.role-rule-editor-fields {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  align-items: start;
  gap: var(--ui-gap-lg);
}

.role-rule-editor-fields > .toggle {
  min-height: var(--ui-control-height-large);
  margin: 0;
}

.role-rule-editor-actions {
  display: flex;
  justify-content: flex-end;
  padding-top: var(--ui-gap-md);
  border-top: 1px solid var(--workspace-border);
}